Privacy policy
Privacy Policy
Effective Date: 7 August 2026
At Handle X ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit www.handlex.au, purchase our products, contact our team or otherwise interact with our business.
By using our website or purchasing from Handle X, you agree to the collection and use of your information in accordance with this Privacy Policy.
Who We Are
Handle X
ABN: 89 700 101 757
2 Pamela Court
Frankston South VIC 3199
Phone: 1300 417 611
Email: sales@handlex.au
Website: www.handlex.au
Information We Collect
Depending on how you interact with us, we may collect personal information including:
Personal Details
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
When you place an order, we may collect:
- Products purchased
- Order history
- Payment status
- Delivery information
- Customer communications
Payment Information
Payments are securely processed through trusted payment providers including:
- Shop Pay
- Visa
- Mastercard
- American Express
- UnionPay
Handle X does not store your complete credit or debit card details. Payment information is processed securely by our authorised payment providers.
Website Information
When you visit our website, we may automatically collect information including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on our website
- Referring websites
This information helps us improve our website and customer experience.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Respond to enquiries
- Provide customer support
- Process refunds and warranty claims
- Improve our website and services
- Prevent fraud and unauthorised transactions
- Comply with legal obligations
- Send promotional emails where you have chosen to receive them
We only collect information that is reasonably necessary to operate our business.
Sharing Your Information
We only share your personal information where necessary to provide our services.
This may include:
Shopify
Our online store is powered by Shopify, which securely stores customer and order information.
Australia Post
We provide shipping information necessary to deliver your order.
Payment Providers
Payment information is securely processed by our authorised payment providers.
Professional Service Providers
We may share information with accountants, legal advisers, insurers or IT providers where reasonably necessary.
Legal Requirements
We may disclose information where required by law or where necessary to protect our legal rights.
We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your shopping cart
- Maintain secure logins
- Improve website performance
- Understand how visitors use our website
- Personalise your experience
Most web browsers automatically accept cookies, however you may disable cookies through your browser settings.
Please note that disabling cookies may affect some website functionality.
Marketing Communications
If you subscribe to our mailing list, we may send information about:
- New products
- Promotions
- Industry news
- Product updates
- Special offers
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures include:
- Secure Shopify hosting
- SSL website encryption
- Restricted staff access
- Secure payment processing
- Regular software updates
While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
You may also request that inaccurate or outdated information be corrected.
To make a request, please contact:
Retention of Information
We retain personal information only for as long as necessary to:
- Provide our products and services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Third-Party Websites
Our website may contain links to external websites.
Handle X is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Children's Privacy
Our website and services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can remove it.
Australian Privacy Principles
Handle X complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when collecting, using, storing and disclosing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Handle X
ABN: 89 700 101 757
2 Pamela Court
Frankston South VIC 3199
📞 1300 417 611