Shipping policy
Shipping Policy
Effective Date: 7 August 2026
At Handle X, we are committed to providing fast, reliable shipping across Australia. This Shipping Policy outlines how we process, dispatch and deliver your order, along with important information about delivery timeframes, shipping costs and responsibilities.
If you have any questions regarding your order, please contact our team at sales@handlex.au or call 1300 417 611.
Shipping Locations
Handle X currently ships Australia-wide using Australia Post.
At this time, we do not offer international shipping. If you require delivery outside Australia, please contact us to discuss your requirements.
Order Processing
Orders are processed during our normal business hours, Monday to Friday (excluding public holidays).
Once your order has been placed and payment has been successfully received, we will begin preparing your order for dispatch.
Orders are typically dispatched within 1–3 business days, subject to stock availability. During busy periods, promotional events or public holidays, processing times may be slightly longer.
If there is an unexpected delay with your order, we will contact you as soon as possible.
Shipping Methods
All orders are shipped via Australia Post.
Shipping options and costs are calculated during checkout based on your delivery address, parcel size and weight.
Where available, customers may choose between Standard Post and Express Post.
Delivery Timeframes
Estimated delivery times begin once your order has been dispatched.
While Australia Post delivery estimates vary depending on your location, typical delivery times are:
| Delivery Service | Estimated Delivery Time |
|---|---|
| Standard Post | 2–8 Business Days |
These timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated automatically during checkout based on:
- Delivery location
- Parcel dimensions
- Parcel weight
- Shipping service selected
Any applicable shipping charges will be displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number.
You can use this tracking number to monitor your parcel through the Australia Post tracking system.
Delivery Delays
Although we work hard to dispatch orders promptly, delivery delays may occur due to circumstances outside our control, including:
- Australia Post network delays
- Severe weather events
- Public holidays
- Peak shopping periods
- Natural disasters
- Supply chain disruptions
Handle X is not liable for delays once an order has been handed to Australia Post.
Incorrect Shipping Information
Please ensure your delivery address and contact details are accurate before completing your order.
Handle X is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information supplied by the customer.
If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be re-dispatched.
Damaged, Missing or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order is:
- Damaged during transit
- Missing items
- Incorrect
- Appears to have been tampered with
please contact us within 3 business days of delivery by emailing sales@handlex.au.
To help us investigate, please include:
- Your order number
- A description of the issue
- Photographs of the packaging and products (where applicable)
We will work with you to resolve the issue as quickly as possible.
Lost Parcels
If your parcel appears to be delayed or lost, please contact us.
We will assist by lodging an enquiry with Australia Post and keeping you informed throughout the investigation.
Please note that investigations are managed according to Australia Post's procedures and timeframes.
Multiple Shipments
Where an order contains products with different availability or dispatch times, Handle X reserves the right to ship products separately where appropriate.
Customers will not be charged additional shipping costs where multiple shipments are initiated by Handle X.
Ownership and Risk
Ownership of the products passes to you once full payment has been received.
Risk in the products passes to the customer once the order has been handed to Australia Post for delivery.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Handle X
ABN: 89 700 101 757
2 Pamela Court
Frankston South VIC 3199
📞 1300 417 611