Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: sales@handlex.au

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We cannot accept returns on sale items. 

You can always contact us for any return question at: 

sales@handlex.au

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How to Return

After your return has been authorised and you have received a Sales Return Order number, please send the item(s), at your own cost, within 30 days of the original purchase date to:

2 Pamela Court
Frankston South VIC 3199

Clearly include your Sales Return Order number and the relevant order details with your parcel. Missing or incomplete information may delay the processing of your return and refund.